Shareables

IT news & insights written by Calance's industry experts.

Recent Posts

Topics

see all

Why Calance's Service Desk Outperforms Traditional Service Desks

 

Calance consistently outperforms traditional service desk operations by focusing on generating actionable insights and delivering excellent end-user experiences. Our insights reduce calls by...

Old-New Service Desk Customer Expectations

 

The customer service sector of IT has changed radically over the past decade or so. But we’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less...