Since the COVID-19 pandemic, companies have had to rethink almost everything. Gathering in an office has become challenging and unsafe, so onsite employees are increasingly working remotely. An...

With COVID-19 causing many employees to work from home, it’s critical that companies have a safe and smart IT service desk. For modern organizations where remote operations are possible, working...

Calance consistently outperforms traditional service desk operations by focusing on generating actionable insights and delivering excellent end-user experiences. Our insights reduce calls by...

The customer service sector of IT has changed radically over the past decade or so. But we’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less...