IT news & insights written by Calance's industry experts.

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5 Tips for Choosing a Managed IT Services Provider

If you’re considering a managed IT services provider (MSP), then chances are you’ve spent some time analyzing your pain points, forecasting your company’s growth, and determining that your needs are...

Rethink IT: How to use your service desk more strategically

Since the COVID-19 pandemic, companies have had to rethink almost everything. Gathering in an office has become challenging and unsafe, so onsite employees are increasingly working remotely. An...

January 19, 2021 Service Desk by Team Calance

Why you should outsource your IT service desk in a WFH world

With COVID-19 causing many employees to work from home, it’s critical that companies have a safe and smart IT service desk. For modern organizations where remote operations are possible, working...

January 19, 2021 Service Desk by Team Calance

Why Calance's Service Desk Outperforms Traditional Service Desks


Calance consistently outperforms traditional service desk operations by focusing on generating actionable insights and delivering excellent end-user experiences. Our insights reduce calls by...

Old-New Service Desk Customer Expectations


The customer service sector of IT has changed radically over the past decade or so. But we’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less...