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IT news & insights written by Calance's industry experts.

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Rethink IT: How to use your service desk more strategically

Since the COVID-19 pandemic, companies have had to rethink almost everything. Gathering in an office has become challenging and unsafe, so onsite employees are increasingly working remotely. An...

January 19, 2021 Service Desk by Team Calance

Why you should outsource your IT service desk in a WFH world

With COVID-19 causing many employees to work from home, it’s critical that companies have a safe and smart IT service desk. For modern organizations where remote operations are possible, working...

January 19, 2021 Service Desk by Team Calance

Why Calance's Service Desk Outperforms Traditional Service Desks

 

Calance consistently outperforms traditional service desk operations by focusing on generating actionable insights and delivering excellent end-user experiences. Our insights reduce calls by...

Old-New Service Desk Customer Expectations

 

The customer service sector of IT has changed radically over the past decade or so. But we’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less...