IT news & insights written by Calance's industry experts.

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How much is IT support costing your business?

Many organizations do not actually know how much IT support costs them. Sure, they probably know exactly how much they spend on wages, software and equipment for their service desk. But what about...

January 19, 2021 IT support by Team Calance

Old-New Service Desk Customer Expectations


The customer service sector of IT has changed radically over the past decade or so. But we’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less...