Infrastructure Management for Energy Tubulars, Inc.

Overview

Energy Tubulars, Inc. (ETI) is a full service OCTG solutions provider to the oil, natural gas and geothermal industries. Through strong partnerships with domestic and international mills, strategically located distribution facilities and quality tubular goods, ETI manages the complete OCTG supply chain for its customers. ETI supports its customers OCTG supply and logistics requirements in California, the Rockies, throughout the Mid- Continent and Texas and as far as East to Ohio. ETI is a multi-generational family owned business operating successfully for over 7 decades.

Challenges

Energy Tubular’s growth rate has been exponential since the company’s establishment in 1959. The company originated in Long Beach, CA, and has expanded with offices in Bakersfield, Denver and Tulsa. ETI relies heavily on their IT Infrastructure with significant use of Microsoft Exchange.

ETI outgrew their incumbent IT provider who struggled to maintain the reliability and dependability of the systems and most importantly maintaining consistent and reliable uptime. ETI experienced frequent incidences of "unplanned" downtime with some instances lasting longer than several hours and in some cases extending beyond the work day. ETI selected Calance because of the breadth of the services available, the fact that Calance’s staff were highly trained and were specialists in their field, and for the ability to advance ETI's environment to manage its growing IT needs.

Our Solution

ETI engaged Calance to take over all of their managed services and act as their primary IT Company. The services included ongoing help desk support, weekly desktop support, server support, and hardware procurement. The complete server hosting and monitoring in Calance’s data center ensured reliability through monitoring and regular maintenance.

The virtual and physical IT solutions provided to ETI were maintained 24/7 to ensure continuous business service. The Account Manager was also available 24/7 and hosted weekly 1:1 calls to ensure continuous business service.

"Calance has provided ETI with a consistent and reliable ‘end-to-end’ IT solution which focuses on up-time and compatibility with our business needs. This outcome and approach has removed the IT system worry that existed before ETI became involved with Calance.”

- Richard Castaldo , CFO, Energy Tubulars, Inc.