IT news & insights written by Calance's industry experts.

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Why Calance's Service Desk Outperforms Traditional Service Desks


Calance consistently outperforms traditional service desk operations by focusing on generating actionable insights and delivering excellent end-user experiences. Our insights reduce calls by...

Old-New Service Desk Customer Expectations


The customer service sector of IT has changed radically over the past decade or so. But we’ve noticed that, although technology is ever changing, the primary needs of customers remain more or less...